Shipping policy
SHIPPING POLICY
OTKYDACH products are handmade and shipped from the Chicago, Illinois area, USA. We ship orders within the United States and internationally to available destinations.
PROCESSING TIME
Many OTKYDACH products are handmade or made to order.
Processing times may vary depending on the product, order volume, customization, and material availability. Please refer to the estimated processing time shown on the individual product page at the time of purchase.
Once your order has shipped, you will receive a shipping confirmation with tracking information when available.
SHIPPING WITHIN THE UNITED STATES
We offer shipping throughout the United States.
Available shipping methods, estimated delivery times, and shipping costs are displayed at checkout based on your destination and selected shipping service.
Delivery estimates begin after the order has been processed and handed over to the shipping carrier.
INTERNATIONAL SHIPPING
We offer international shipping to many countries worldwide.
Available shipping methods, rates, and estimated delivery times are calculated and displayed at checkout.
International delivery times may vary depending on destination, carrier operations, customs processing, and other factors outside our control.
CUSTOMS, DUTIES & TAXES
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
Unless these charges are collected at checkout, the customer is responsible for any applicable customs duties, taxes, or import fees.
OTKYDACH does not control customs processing times or charges imposed by local authorities.
TRACKING
When tracking is available for your selected shipping service, tracking information will be provided after your order has shipped.
Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.
DELIVERY DELAYS
Estimated delivery dates are estimates and are not guaranteed.
OTKYDACH is not responsible for carrier delays, customs delays, weather disruptions, incorrect or incomplete addresses provided by the customer, or other circumstances outside our reasonable control.
If your shipment appears significantly delayed, please contact us and we will help investigate the shipment with the carrier.
LOST OR MISSING PACKAGES
If your package appears to be lost in transit, please contact us at info@otkydach.com with your order number.
We will review the tracking information and assist with the appropriate carrier inquiry when possible.
Packages marked as delivered by the carrier but not received should first be checked with household members, neighbors, building management, and the local carrier office. Please contact us if additional assistance is needed.
INCORRECT SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, contact us as soon as possible at info@otkydach.com.
We cannot guarantee that an address can be changed after an order has entered production or been shipped.
If a package is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply to resend the order.
CUSTOM & MADE-TO-ORDER PRODUCTS
Custom, personalized, and made-to-order products may require additional processing time.
Any estimated production time provided on the product page or communicated to you before purchase should be considered in addition to the carrier's shipping time.
CONTACT US
If you have questions about your order or shipment, please contact us:
OTKYDACH
info@otkydach.com
Evanston, Illinois, USA